Hiring an MSP
Hiring a Managed Service Provider Checklist
1. 24/7 Availability
Although you do not work 24/7, your network needs to be running in optimal condition all the time.
2. Quick Response Times
In this day and age, most business rely on technology. If your technology is not working properly, it needs to be fixed quickly and efficiently. Select a Managed Service Provider that responds quickly and efficiently.
Your Managed Service Provider should evaluate your current systems and look for ways to improve your business efficiency by saving you time and money. Before selecting a provider, ensure they have your best interest in mind.
4. Disaster Recovery Planning
If your business encounters a natural disaster or a cyber attack, do you have a plan? Your Managed Service Provider should be able to provide you with a plan in the case of a disaster.
5. Vendor Relationship
A major advantage of a Managed Service Provider is that they should handle the vendor relationship, so you don’t have to. This saves your business time, which ultimately saves you money. Before selecting a provider, take a look at who their partners are and if they fulfill your needs.
6. On-Site Maintenance and Support
Make sure your provider is able to provide you with on-site support.
7. Backups and Cloud Services
Your Managed Service Provider should have a daily backup solution that is backed up to a remote server for the safety of your data.
As hackers have become more sophisticated, it’s important to hire a Managed Service Provider that has regular testing and monitoring of attacks.
9. Employee Support
If your employees are having technology issues that are causing frustration, your IT experts should be able to provide you with remote access support to resolve issues quickly.
Your provider should make regular updates of your software to avoid future issues. They should not just be fixing problems as they arise, they should be proactively working to fix problems before you know they exist.